Ordering
To make ordering from New Pig Ltd convenient, we offer several ways to place an order. Please refer to the information in this section to learn about ordering options, how to view previous orders, how to update your shipping information and more. If you have additional questions, give us a squeal at 0800 919 900 or email pigpen@newpig.com.
How do I place an order at www.newpig.co.uk?
When you've chosen the products you would like to purchase, simply add them to your Shopping Basket. Then, click "Checkout" and complete the information on each of the first 3 Steps: Shipping, Billing, and Review. Your order will be submitted when you click "Submit My Order" and you'll receive a Confirmation! It's that simple. If you have a question that needs answered before you submit your order, no problem! Just choose the "Contact Me" option on the Review page and a "pigger" will contact you with an answer before your final order is processed.
How can I place an order without using the website?
If you don't want to place your order online, New Pig Ltd offers 4 additional ways to order:
- Call 0800 919 900. Service hours are 8:00 a.m. to 5:30 p.m., Monday through Thursday, and 8:00 a.m. to 5:00 p.m. on Friday. "Live" piggers will answer your call within 3 rings. No frustrating phone menus on Hogs Hill!
- Fax us anytime at 0800 731 5071.
- Mail your order to: New Pig Ltd, Hogs Hill Watt Place, Hamilton International Technology Park, Blantyre, G72 0AH.
- Send an email to pigpen@newpig.com.
What is Express Ordering?
Pigs may not fly, but the time it takes to complete your order sure will thanks to our streamlined Express Checkout process. Registered users can quickly set up Express Checkout by saving a preferred Shipping & Billing Addresses, Payment Method, and Shipping Notifications (such as "Ask me for a P.O.#" or "Allow me to choose a carrier"). Then, simple orders are completed in one click from Shopping Basket to Review. Special Shipping Notifications only add one step to the process!
What is the Quick Order Form?
The Quick Order Form is used when you know the product item numbers and you want to add them directly to your Shopping Basket without viewing the product page. It is found at the top of the website. Click on "Quick Order", enter your item# and quantity, then click "Add to Basket."
What are Saved Shopping Baskets?
If you routinely order the same products, you may create them as a "Saved Shopping Basket." Then they'll be just a click away from Checkout the next time you need to stock up. Save as many baskets as you like and name them whatever you want — the sky's the limit!
To create a Saved Shopping Basket, simply sign in and add those items to the Shopping Basket. To the right of the basket, click the "Save this Basket" link. You'll be asked to name the saved basket. Save as many baskets and you like and name them whatever you want.
To purchase items in your Saved Basket, sign in and go to the "Account" area and select "Shopping Tools." Select the checkbox next to the name of the Saved Shopping Basket you wish to purchase and click "Add to Basket." You may change quantities or remove a product after it is in your current Shopping Basket. Just click on the Saved Shopping Basket name link to preview the items and quantity before clicking the "Add to Basket" button.
If you'd like to remove one of your Saved Shopping Baskets, choose the "Remove" link to the right of the Saved Shopping Basket you'd like to remove and "Presto" — it's gone!
What is a Saved Shopping List?
Create Saved Shopping List for easy access to items you're considering or for your favorite PIG® products — the choice is yours. After sign in, add items to your list from any product page by clicking on the "Add to Shopping List" link. There's no limit to the number of items on your list. To view your list, go to the "Account" area at the top of the website, click "Shopping Tools" and select Shopping List. To purchase, choose the checkbox next to the item(s) and click "Add to Basket." Items will remain on your list until you remove them with the "Remove" or "Remove All" link.
How can I repeat purchase from a previous order?
To locate a previous order, sign in and click "View Orders" in the "Account" area at the top of the website. Choose "Reorder" to see all of your orders for the past 90 days. To locate an order for a different date range, enter the time frame in the indicated boxes. Choose your order by using the displayed fields and click on the Confirmation# Link to see the order details.
How can I order items purchased previously?
To view a list of the items you've purchased, sign in and click "View Orders" in the "Account" area at the top of the website. Choose "Purchased Items" for a list of the New Pig item numbers you've purchased in the past 3 years. To view the product page for a selected item, click the item number link. To add the item to your Shopping Basket, click the checkbox, enter a quantity and click the "Add to Basket" button.
How can I add or edit my Shipping Address?
Your shipping address may be added or edited during the Checkout process. You may also add, edit or remove your addresses in the "Account" area of the website. To maintain shipping addresses when not ordering, sign in and click on the "Account" link at the top of the website. Choose "Checkout Settings" then select "Shipping."
How can I add or edit my Billing Address?
Your billing address may be added or edited during the Checkout process. You may also add, edit or remove your addresses in the "Account" area of the website. To maintain billing addresses when not ordering, sign in and click on the "Account" link at the top of the website. Choose "Checkout Settings" then select "Billing."
How can I add or edit my Payment Method?
A Payment Method may be added or edited during the Checkout process. You may also add or edit Credit Card information in the "Account" area of the website. Just Sign In and click the "Account" link at the top of the website.
How do I select a Payment Method?
During the checkout process you'll be asked to select a Payment Method of "Send Invoice(Net Terms)" or "Credit Card". You may select an existing Credit Card or add a new one. If you choose "Send Invoice(Net Terms)", we will send an invoice to your Billing Address. New Pig terms are net 30 days.
How do I add or edit my Credit Card information?
Your credit card information may be added or edited during the Checkout process. You may also add, edit or remove your credit card information in the "Account" area of the website. To maintain credit card information when not ordering, sign in and click on the "Account" link at the top of the website. Choose "Checkout Settings" then select "Credit Cards."
What payment methods are available?
New Pig accepts Visa, MasterCard, American Express, Maestro and Switch.
What currency are the online prices?
All pricing on www.newpig.co.uk is shown in British pounds.
Do I need to register/sign in to place an order online?
No, you do not need to register to place an order at www.newpig.co.uk. However, if you want to enjoy all of the benefits of being a www.newpig.co.uk user such as Express Checkout, Order History, Saved Shopping Baskets and more, you will need to register or sign in.
