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faqs

COVID-19: "Yes, we're shipping orders daily!" and other answers to your FAQs

New Pig is keeping our operations running to serve you. In addition to making the World’s Best Stuff for Leaks, Drips and Spills®, we’ve introduced dozens of specially designed COVID-19 products to help you stay clean, safe and help meet CDC guidelines.


1. How can I talk with a real person at your company?

When you dial 1-855-493-4647, your call is answered in two rings by a real human being. We’re here to help make your New Pig experience a good one and lend you a helping hand wherever leaks and spills are giving you headaches. You can also chat live at newpig.com with our same friendly reps if that’s more your style. Regular business hours are Monday–Friday, 7 AM–8PM EST. Give us a squeal!

2. Can I place an order?

Yes, you can order from New Pig any way you’d like:

  • • Fill your cart at newpig.com
  • • Order while you chat live
  • • Call us at 1-855-493-4647 7 a.m. to 8 p.m. EST, Monday – Friday
  • • Text us at 1-855-493-4647
  • • Fax us at 1-800-621-7447
  • • Send an email to hothogs@newpig.com

3. Is New Pig still shipping orders?

Yes, we’re shipping orders daily! Most items are in stock and still shipping on a daily basis (Monday through Friday), but some deliveries may take longer than usual. FedEx and UPS are no longer guaranteeing overnight shipments, but we promise we’re doing everything we can to get PIG products in your hands as quickly as possible.

4. Can I get a quote?

Yes, we’re happy to provide you with quotes on orders of any size. Call us at 1-855-493-4647 or email hothogs@newpig.com and we’ll get back to you ASAP — usually the same day.

5. Can I return orders?

Yes, shopping at New Pig is always risk-free with our No Guff Guarantee®. We stand behind 100% of our products 100% of the time. If you’re not happy, we’ll refund every penny, including taxes and shipping both ways. We’ll even schedule the return shipping from your location.

6. Are your products in stock?

A vast majority of PIG products are in stock and ready for same-day shipping, but due to high demand and situations beyond our control, some items are on backorder. Your product ship date can be confirmed at Order Review during checkout, or feel free to ask our customer service team for help. (Call 1-855-493-4647 or chat live).

7. How can you help my workplace’s response to the COVID-19 situation?

Since 1985, New Pig has specialized in keeping facilities clean, safe and productive. Our new offering of COVID-19 Response Products helps you meet CDC workplace guidelines in areas like social distancing and disinfecting to help prevent the spread of COVID-19. PIG products are helping providers in Healthcare & Labs, Food & Beverage Production, Industrial & Commercial, Grocery and all levels of Government Services.

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