• Home
  • Help and FAQ's

Help and FAQ's

Ordering and shipping

1. How do I place an order?
You can place your order in any of the following ways:
• Online at newpig.com
• By phone at 1-855-493-HOGS (493-4647) 7 a.m. to 8 p.m. EST, Monday – Friday
• By email at hothogs@newpig.com
• By fax at 1-800-621-PIGS (621-7447)
• By mail at New Pig, One Pork Avenue, PO Box 304, Tipton, PA 16684-0304
• Through Electronic Data Interchange (EDI)
^Top

2. Do I need to create an account to order online?
No. But you’ll miss out on features that make checkout quick and easy – like personal shipping and billing options. Creating an account also lets you track your orders, view your order history and create shopping lists.
^Top

3. What payment methods can I use?
We accept Visa, MasterCard, American Express and SmartPay (U.S. Government) credit cards. We can also send you an invoice. Terms are net 30 pending credit approval.
^Top

4. Will I have to pay sales tax?

Tax-exempt customers: If tax appears on your order, please fax or email us a Tax Exemption Certificate with your tax exemption number or upload it when online chat is available. When received, we will issue a credit and you will not be charged tax on future orders.

Non-exempt customers: If we don’t collect sales tax in your state, you may be obligated to self-report use-tax.

Please call us at 1-855-493-HOGS (4647) if you need assistance or have any questions.

^Top

 

5. What is the Quick Order Form and how do I use it?
The Quick Order Form lets you add product item numbers directly to your cart. Just click on “Quick Order” at the top of the website, enter the item number and quantity, and click “Add to Cart.” If you need more, click “add more.” When you have all the items you want in your cart, click the “Checkout” button to complete your order.
^Top

6. How do I know if my order is placed?
After you review your purchases and click the “Complete Order” button, you’ll see your confirmation number. You’ll also get an email within minutes that includes your order details and confirmation number.
^Top

7. How can I check the status of my order?
If you checked out as a guest, click the link in your confirmation email. If you’re a registered user, just sign into your account and click “My Account.” Then click “Order History/Tracking” in the My Account menu. To get your order status, click on the confirmation number.
^Top

8. How will my order be shipped?
You can choose from our standard shipping methods or use a Saved Carrier from your account options during checkout. You can also estimate your shipping costs by entering your zip code in your shopping cart before you check out.
^Top

9. Will I get an email when my order ships?
Yes. We’ll send you an email with tracking links the minute your order goes out the door.
^Top

10. How do I track my order?
If you’re a registered user, sign into your account and click “Order History/Tracking” in the My Account menu. Find the order you want to track and click the confirmation number. A list of the boxes in that shipment will appear with a tracking number link to the carrier’s website.
^Top

11. Can I change or cancel an order?
We process our orders with lightning speed to make sure you get your shipment fast. If you ever need to change or cancel an order, please call 1-855-493-HOGS (493-4647) or email us at hothogs@newpig.com right away so that Customer Service can take care of it.
^Top

12. What is your return policy?
If you ever need to return an item, we’ll take it back – no questions asked. You’ll never pay restocking charges or be slapped with hidden fees. It’s all part of our No Guff Guarantee: Every penny. Every product. Every time.
^Top

13. How can I get replacement parts for my PIG products?
Call 1-855-493-HOGS (493-4647) and Customer Service will be happy to help you get the replacement parts you need. Some items may require special handling such as returning an old part in exchange for a new one.
^Top

My Account

1. How do I create a newpig.com account?
Creating an account makes checkout quick and easy! Just click on “Register” in the top right-hand corner. Once you enter your contact information and create your username and password, you’ll be able to track your orders, view your order history, create shopping lists and set up shipping and billing options.
^Top

2. What should I do if I forget my password?
Click “Reset” directly beside "Forgot Password" under "Sign In," enter your email address and click the "Continue" button.  You will immediately receive an email with a temporary link to reset your password.
^Top

3. What is the Account Overview?
Account Overview displays your default checkout settings, upcoming Autoship deliveries and recent orders. To get there, just sign into your account and click “My Account.”
^Top

4. How do I change my contact information?
To change your contact information, sign into your account, click “My Account” and go to “Contact Information” in the My Account menu.
^Top

5. Can I save multiple shipping addresses?  How do I do it?
Yes.  Just sign into your account, click "My Account" and choose "Shipping Address" in the My Account menu.  You can create and manage multiple shipping addresses that you'll be able to select during checkout in addition to your default shipping address.
^Top

6. Can I save payment options? How do I do it?
Yes. Just sign into your account, click “My Account” and go to “Payment” in the My Account menu. You can create payment options including multiple credit cards and invoicing. You can select a default payment method or choose from your options during checkout.
^Top

7. Can I set up my own carrier accounts and choose them when I check out?
Yes. Sign into your account and click “Shipping Method” in the My Account menu to set up your carriers. There’s also a space where you can enter special shipping instructions. You can select a default shipping method or choose from your options during checkout.
^Top

8. What is Autoship and how do I use it?
Autoship is a free service that lets you schedule automatic deliveries for the products you order most. You’ll save time and never have to worry about running out of critical supplies. You can choose an Autoship delivery frequency as an option when it appears on the product page or when it has been added to your cart. Learn more about Autoship here.
^Top

9. How do I view my order history?
Sign into your account, click “My Account" and go to "Order History/Tracking” in the My Account menu. You’ll be able to review your processed orders by date range, view the details of each purchase, track your current orders, and download your order history information. You can also reorder a previous purchase.
^Top

10. What are Shopping Lists and how do I use them?
Shopping Lists are a great way to store the items you want to keep for future reference and order again. Sign into your account, click "My Account" and go to "Shopping Lists" in the My Account menu.  You can create your own shopping list by clicking "Add to Shopping List" on the product page or by clicking “Save to Shopping List” in your cart before you check out.
^Top

11. Can I repeat a purchase from a previous order?
Yes. Sign into your account and click “Order History/Tracking” in the My Account menu. Locate the purchase you want to repeat and click “Reorder” when it appears in your order history. If you frequently reorder the same products, you can save time with Autoship and have these items delivered automatically.
^Top

12. What happens if I leave items in my cart but don’t check out?
Any items you add to your cart but don’t check out will remain there until you purchase them, remove them or clear the cookies from your browser.
^Top

13. How do I write a product review?
To review any of our products, sign into your account, go to the product page and click "Write a Review" next to the rating under the product name.
^Top

14. How do I contact Customer Service?
You can contact Customer Service by phone at 1-855-493-HOGS (493-4647) 7 a.m. to 8 p.m. EST, Monday – Friday, by email at hothogs@newpig.com or click to chat with us – the links will appear when our representatives are available. Live Chat
^Top

15. Can I save multiple billing addresses? How do I do it?
Yes. Just sign into your account, click "My Account" and choose "Payment" in the My Account menu. You can create and manage multiple billing addresses that you'll be able to select during checkout in addition to your default billing address. ^Top

Pricing, Promotions and Special Offers

1. How do I qualify for a discount?
You may qualify for one of our discount programs if you order in volume or spend a certain dollar amount per year. Learn more here.
^Top

2. How will I know if I’m getting my special pricing?
Your special pricing will appear whenever you sign into your account. Please allow one business day after you register for your special pricing to appear.
^Top

3. How do I get the promo you’re offering?
Just enter the promo code in your shopping cart and click “Apply” before you check out. If your offer requires a minimum purchase, your promo code will be applied when you reach that dollar amount.
^Top

4. Can I get more than one promo with my purchase?
Sorry, you may only enter one promo code per purchase.
^Top

5. Can I use a promo code from a catalog when I order online?
Sure! Just enter the promo code from the back cover of a recent issue. Remember, no matter where you get your promo code, you may only enter one per purchase.
^Top

6. Can I buy your promos?
No, sorry. You can only get these special items by using a promo code.
^Top

7. What are your promotional item rules?
We distribute promotional items according to the Federal Standards and Conduct Regulation. If your company has a special policy about accepting free promotional items, we can note your preference. Call us at 1-855-493-HOGS (493-4647), Live Chat or email hothogs@newpig.com.
^Top

8. How can I get special offers?
Just sign up for PIG email! You’ll get special email-only deals and exclusive offers on the products you love – and you’ll be the first to get our latest promos. To sign up, go to the bottom of the page and look for “Sign up for discounts, daily deals, & more.” Type in your email and click “SIGN UP.”
^Top

9. How do I get the promo offered in my PIG email?
Click through the email and it will take you to our website. The email promo code will automatically be applied at checkout. If you don’t click through, you can enter your email code in your cart. If your offer requires a minimum purchase, your promo code will be applied when you reach that dollar amount.
^Top

Terms and Policies

1. Who can I contact about accessibility issues I encountered on this site?
New Pig is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.

2. What is your shipping policy?
New Pig items ship FOB origin. You can estimate freight charges in your shopping cart, but your actual freight charges and expected delivery time will be displayed when you check out. Orders for in-stock items placed by 5 p.m. EST ship within 24 hours – often the same day you order. PIG products take from one to four days for delivery based on the location of the shipping warehouse. Items that are drop shipped may take longer. If shipping information is not available online, you may choose "Place order on hold" at the end of the ordering process and a Customer Service Representative will provide you with the details before your order ships.
^Top

3. What is your return policy?
If you ever need to return an item, we’ll take it back – no questions asked. You’ll never pay restocking charges or be slapped with hidden fees. It’s all part of our No Guff Guarantee: Every penny. Every product. Every time.
^Top

4. What is your Privacy Policy?
You can review our Privacy Policy here.
^Top

5. What are your Terms of Use?
You can review our Terms of Use here.
^Top

6. What is your company quality policy?
Our core ideology guides the way we conduct our day-to-day business. It is best summed up by the New Pig Company Policy, comprised of five unalterable values:

  • ‐ We satisfy our customers far beyond their expectations.
  • ‐ We trust and believe in the power of committed, enthusiastic employees.
  • ‐ We actively build and preserve a corporation and identity that is clean, fun, honest and high quality.
  • ‐ We pursue excellence through high standards, continuous improvement and breakthrough innovations.
  • ‐ We must have profits and growth to fulfill our core values.

^Top

7. What is your environmental policy?
We believe in minimizing our own environmental impact, helping our customers to achieve similar goals, and ensuring that our partners are aware of our commitment to Near-Zero impact on the environment. We will:

  • ‐ Assess the environmental interactions of our activities, products and services to identify improvement opportunities;
  • ‐ Control our processes, procedures, equipment, facilities and activities to prevent pollution and conserve natural resources;
  • ‐ Comply with environmental regulations and other applicable requirements, both internal and external;
  • ‐ Continually improve our performance by establishing relevant relevant objectives and measuring our progress.

New Pig team members and our partners understand that achieving Near-Zero impact will help us to be profitable, socially responsible and protect the environment for future generations.
^Top

 

Product and Technical Information

1. How can I get a copy of the Pigalog?
Just go to the bottom of the page and look for “See the Pigalog.” Then click “Mail It To Me.” To see the Pigalog online, click here.
^Top

2. Where can I find product videos?
You can watch product videos on the product page or in the PIG Expert Advice. To see them now, click here.
^Top

3. Where can I find Product Data Sheets?
You’ll find Product Data Sheets located under Additional Information at the bottom of the product page.
^Top

4. Where can I find Chemical Compatibility Guides?
Chemical Compatibility Guides are located under Additional Information at the bottom of the product page.
^Top

5. Where can I find Safety Data Sheets?
You can find Safety Data Sheets under Additional Information at the bottom of the product page.
^Top

6. Where can I find technical articles and other content?
You’ll find lots of useful information at PIG Expert Advice – just click the link under Resources & Help at the bottom of the page. To go there now, click here.
^Top

7. Where can I find information about regulations and compliance?
Information about applicable regulations is located under Additional Information at the bottom of the product page or at PIG Expect Advice. To go there now, click here.
^Top

8. How can I keep up with changes in regulations and compliance?
That’s easy – just visit PIG Expert Advice. It’s your best source for the latest news on regs, plant safety and preparedness. Plus, it’s packed with useful tips and info to help you keep your facility safe and productive. Check it out here.
^Top

9. Where can I find a list of your recycled products?
You can find a link to information about our recycled products under Resources & Help at the bottom of the page. To see it now, click here.
^Top

10. Where can I find a list of National Stock Numbers?
A link to our National Stock Numbers list is located under Resources & Help at the bottom of the page. To see it now, click here.
^Top

11. How do I write a product review?
To review any of our products, sign into your account, go to the product page and click “Write a Review” next to the rating under the product name.
^Top

WANNA TALK?
Our team is available Monday through Friday, 7 AM - 8 PM ET.

Call:1-855-493-4647 Contact Us