1. How do I create a newpig.com account?
Creating an account makes checkout quick and easy! Just click on “Register” in the top right-hand corner. Once you enter your contact information and create your username and password, you’ll be able to track your orders, view your order history, create shopping lists and set up shipping and billing options.
2. What should I do if I forget my password?
Click “Reset” directly beside "Forgot Password" under "Sign In," enter your email address and click the "Continue" button. You will immediately receive an email with a temporary link to reset your password.
3. What is the Account Overview?
Account Overview displays your default checkout settings, upcoming Autoship deliveries and recent orders. To get there, just sign into your account and click “My Account.”
4. How do I change my contact information?
To change your contact information, sign into your account, click “My Account” and go to “Contact Information” in the My Account menu.
5. Can I save multiple shipping addresses? How do I do it?
Yes. Just sign into your account, click "My Account" and choose "Shipping Address" in the My Account menu. You can create and manage multiple shipping addresses that you'll be able to select during checkout in addition to your default shipping address.
6. Can I save payment options? How do I do it?
Yes. Just sign into your account, click “My Account” and go to “Payment” in the My Account menu. You can create payment options including multiple credit cards and invoicing. You can select a default payment method or choose from your options during checkout.
7. Can I set up my own carrier accounts and choose them when I check out?
Yes. Sign into your account and click “Shipping Method” in the My Account menu to set up your carriers. There’s also a space where you can enter special shipping instructions. You can select a default shipping method or choose from your options during checkout.
8. What is Autoship and how do I use it?
Autoship is a free service that lets you schedule automatic deliveries for the products you order most. You’ll save time and never have to worry about running out of critical supplies. You can choose an Autoship delivery frequency as an option when it appears on the product page or when it has been added to your cart. Learn more about Autoship here.
9. How do I view my order history?
Sign into your account, click “My Account" and go to "Order History/Tracking” in the My Account menu. You’ll be able to review your processed orders by date range, view the details of each purchase, track your current orders, and download your order history information. You can also reorder a previous purchase.
10. What are Shopping Lists and how do I use them?
Shopping Lists are a great way to store the items you want to keep for future reference and order again. Sign into your account, click "My Account" and go to "Shopping Lists" in the My Account menu. You can create your own shopping list by clicking "Add to Shopping List" on the product page or by clicking “Save to Shopping List” in your cart before you check out.
11. Can I repeat a purchase from a previous order?
Yes. Sign into your account and click “Order History/Tracking” in the My Account menu. Locate the purchase you want to repeat and click “Reorder” when it appears in your order history. If you frequently reorder the same products, you can save time with Autoship and have these items delivered automatically.
12. What happens if I leave items in my cart but don’t check out?
Any items you add to your cart but don’t check out will remain there until you purchase them, remove them or clear the cookies from your browser.
13. How do I write a product review?
To review any of our products, sign into your account, go to the product page and click "Write a Review" next to the rating under the product name.
14. How do I contact Customer Service?
You can contact Customer Service by phone at 1-855-493-HOGS (493-4647) 7 a.m. to 8 p.m. EST, Monday – Friday, by email at email@example.com or click to chat with us – the links will appear when our representatives are available. Live Chat
15. Can I save multiple billing addresses? How do I do it?
Yes. Just sign into your account, click "My Account" and choose "Payment" in the My Account menu. You can create and manage multiple billing addresses that you'll be able to select during checkout in addition to your default billing address. ^Top