PIG® Ceiling Tile Leak Diverter

I have bought and installed two grid ceiling diverters. I like the way they look and they are very quick and easy to install. One leaked at the drain pan outlet from the moment it was installed. The other tends to back-up when the drain hose becomes submerged or touches the side of the wastbasket it drains into. I think the hose diameter might be too small to reliably drain major leaks. Newpig was slow to respond to my initial request for RMA on the defective. My second request for an RMA or replacement resulted in a new diverter arriving in my dock the next day. They generally ship the same day i order, and i usually have the product next day. They still haven't gotten back to me on what to do with the defective diverter.

All of the products I have ever purchased from New Pig have been all that I expected them to be. However 2 orders ago I was supposed receive some little chocolate pigs but the lttile oinkers never showed up.

We installed this product over microwave radio equipment that costs hundreds of thousands of dollars. An a/c unit directly above it on the roof had a condensate pan that plugged, overflowed then leaked onto the equipment. It was happened twice in 10 years and so far we have gotten lucky that the equipment wasn't damaged, but as a safety measure I installed the drip pans, sealed the t-bar so it also drains into the pans and ran the drain lines to a bucket secured to a rack, so the tecs can see if there's water in it and call maintenance. It was very easy to install and had it within a couple of days of ordering. Extremely pleased with the product